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Job Title
Project/Support Technician
Employment Type
Contract
Experience
5 to 10 years
Salary
R40000 to R50000
Job Published
09 April 2024
Job Reference No.
3225696853

Job Description

Project/Support Technician

Location: Tanzania

Qualification Requirements:

  • Residency in Tanzania is mandatory.
  • Tertiary qualification in mechanical, electrical, or instrumentation engineering.
  • Strong IT background with relevant IT courses completed.

Knowledge and Experience:

  • Experience in the installation of mining technology products.
  • Familiarity with mining equipment and operational procedures.
  • Skilled in addressing deployment challenges, such as logistical issues on customer sites.
  • Previous experience in mining or control instrumentation is advantageous.
  • Experience with the installation of Real-Time Systems (RTS) or technology partner products is beneficial.

Key Tasks and Responsibilities:

  • Perform installations of products and systems according to the project scope.
  • Collaborate with onsite resources to complete tasks.
  • Provide regular updates and maintain communication with Technical Services/Planning Leads regarding deployment status.
  • Prepare and submit project completion reports after installations.
  • Test and confirm product performance; troubleshoot and implement corrective actions as necessary.
  • Ensure a safe and clean working environment by adhering to safety procedures and regulations.
  • Offer first-level ongoing support for deployed solutions.
  • Maintain positive customer relations.

Performance Metrics:

  • Installation quality and adherence to project scope.
  • Proper management of company tools, equipment, and hardware.
  • Successful user acceptance testing.
  • Attention to detail and workmanship quality.
  • High standards in customer service and support ticket resolution.

Working Conditions:

  • Requires extensive travel and significant on-site time (approximately 80%).
  • Frequent work in remote locations within West Africa.
  • May involve extended hours working underground as needed.

Skills

Industries

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